Manage My Subscription

Manage My Subscription.

With account management you can skip shipments, cancel, update payment information and your address. 

Subscription cancellations must be made by the 10th of the month, if you cancel after the 10th, you will receive one more charge on the 11th of the month for the upcoming box and receive the box.  Thereafter, your subscription will be canceled. 

**IMPORTANT NOTICE***If you are a subscriber through CrateJoy, you will manage your subscription on their platform www.cratejoy.com

 

If you subscribed via this website, follow the instruction below to manage your account.  Thank You.

Login at https://jadecrate.com/account/login or click the button below.

Manage My Subscription

If it has been awhile since your visit, you may need to reset your password. 

Once you receive your link and are logged in you can choose from all of the options below.  Screenshots are provided in each area to help you with account management. 

Below are screenshots to help you navigate our system.

Access Account Management

Updating Billing Information

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.


Skipping a Delivery

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

Canceling a Subscription

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.


Update Shipping Address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

You will be taken to a page where you can modify any of the fields pictured below.


Adding a Product to the Subscription

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.


Swapping a Product

Product swap can be disabled or enabled for your customers via Settings under Customer Portal. See this guide for more information.

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.