Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
How do I manage my subscription?
At JadeCrate you can skip an order (s), switch between subscription options, or discontinue your subscription after your initial order, update payment preferences, and shipping address. Cancellations must be completed, online through your customer portal by the 10th of the month. Otherwise, you will be charged one last cycle. As a reminder, our corporate policy is no refunds for orders placed or renewal orders.
When you first subscribed, you received an email from sales @jadecrate.com titled "Your Recurring Order Purchase Confirmation from JadeCrate." This email contained your private link to manage your subscription. If you cannot find that email or have difficulties, email us at sales @jadecrate.com and we will forward you a direct link to your account.
How many items can I expect in each monthly box?
5 up to a total of 7 items are in the Original JadeCrate Boho Box. Some month have larger ticket items or large heavy items, these boxes are valued the same, there will however be occasions where there will be a total of 5 or 6 items to avoid excessive shipping rates as those boxes occasionally go up to 3.5 to 4 pounds.
Is there a variety of things, I am burned out on beauty products?
Yes, the standard JadeCrate Boho Box includes a variety of products in each monthly surprise box, including boho fashion accessories such as scarves, vests, jewelry, handbags. Other products throughout the year include books, journals, home decor, dishes, kitchen items, natural skin care products, organic snacks, artisan teas/beverages, and occasionally aromatherapy goods such as essential oils.
If you are looking for make-up, we do not include makeup in our boxes. Please be aware.
Can I cancel my subscription?
YES! As with all subscription box services, you may cancel your subscription at any time through our secure online portal. Subscription cancellations must be made by the tenth (10th) of the month. If you cancel after the 10th, you will receive one more charge for the upcoming box. We cannot refund your subscription after it renews.
Can I return items and how do I get a refund?
We hate it when it happens, but If there is a damaged item, we will send you a replacement. If you have received a damaged item, please send a picture and brief note to us via email firstname.lastname@example.org. We do not allow for any refunds.
What is your delivery schedule?
Orders process on the last day of the month and ship out throughout the following week, sometimes sooner. For example, if you place your order between March 1st and March 31st your upcoming box is the April box, shipping out the 1st week of April, by the 5th. Please keep this in mind when ordering. Keep reading for cutoff times and the overall process.
****DELIVERY SCHEDULE FOR INDIVIDUAL PRODUCT ORDERS****
Products other than subscriptions or gift bags and boxes ship out approximately 2 days after order receipt. Our individual for sale products are brought in direct and fulfillment rotates every 14-days.
Do you ship overseas?
We currently offer to ship to locations within the continental US or APO/PO Boxes. Effective January 1, 2019, shipping exclusions include all international address as well as Puerto Rico, Alaska, and Hawaii due to the increasing shipping costs.
How much will shipping cost?
Shipping options include Priority Mail and UPS. Price will vary each month depending on box weight, averaging 3 lbs for our regular boxes and upwards to 5 lbs for the larger premium gift boxes.
*All timelines are subject to change, especially shipping as it is dependent upon the weather. Any other changes to dates, you will be notified via email.
*If you wish to discontinue your subscription AFTER your initial order, cancellations must be received by the 10th of the month. Otherwise, you will be charged one last cycle. Click here to manage your subscription.
Do you accept orders over the telephone?
For security purposes and per our company policy, we are unable to process orders via telephone. Thank you for your understanding.